Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Gem Jewelers' pieces?
We use only high-quality materials, including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds. Each product page provides specific material details.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. For international orders, please allow 10-14 business days. Expedited shipping options are available at checkout.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-engraved pieces and final sale items are non-returnable.
Do you offer a warranty on your jewelry?
Yes, every purchase includes a one-year limited warranty that covers manufacturing defects. This does not cover normal wear and tear, lost items, or theft.
How can I find my ring size?
We provide a comprehensive Size Guide on our website. Alternatively, you can request a free physical ring sizer to be mailed to your home to ensure a perfect fit.
Is your jewelry water-resistant?
While our solid gold and silver pieces are durable, we recommend removing jewelry before swimming, showering, or applying lotions to maintain its brilliance and prevent tarnishing.